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Service Guarantee

Last Updated: 20 June 2023 

All documents we issue are backed by our 100% Service Guarantee - every document will be accepted for use in Qatar.

Our Guarantee to You

We have absolute confidence in our service. If for any reason a document that has successfully undergone full legalisation in the country of issue by Vital Certificates is rejected by the authorities in Qatar we will:

  1. Refund your service fees IN FULL
  2. Legalise your documents again, FREE OF CHARGE
  3. FAST TRACK the completion of your legalisation process (where possible) to minimise inconvenience.

There are some requirements, however!

Before We Agree to Legalise Your Documents Again

We'll need contact details for the company or institution that rejected your legalised documents, so we can validate their reasons for rejecting the document and help the correct documents reach them. This is the quickest way to correct any issues and reduce any delays.

Restrictions to the Guarantee

This guarantee only applies where you have provided the correct document to us to begin with. It is your responsibility to check the requirements of the person or organisation you are presenting your document to. We cannot be held responsible if the wrong document has been submitted to us!


Vital Certificates QFZ Branch
Office 1103, Building 1
Business Innovation Park
Qatar Free Zone Authority
Ras Bufontas Free Zone
Doha, Qatar
+974 7129 0077
Sunday - Thursday, 8:30AM - 5:30PM
© 2006 – 2024 Vital Certificates QFZ Branch. Trade Licence number FZA 563. A branch of Vital Certificates Ltd, Registered in England and Wales number 6568017.
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